Terms of Service

1. The service

Ask by Mail is a reply-only AI assistant reached through email. After setup, you can send a question or forward or quote email text from a verified sender address to your personal @askbymail.com address. The assistant can answer questions, summarize text, help analyze a decision, and draft a reply. It may remember useful facts and preferences for later messages.

The service does not browse the web, use external tools, take actions in other accounts, read attachments, or send proactive email. It replies only to an accepted message from one of your verified sender addresses. The website manages setup and account controls; it is not an inbox or chat history.

2. Accounts and verified senders

You must provide accurate account information and protect your sign-in method. You choose one personal assistant handle during setup. The handle is read-only after it is claimed in this version of the service.

Ask by Mail accepts assistant email only from sender addresses verified for your account. You are responsible for activity from your account and verified inboxes. Tell support if you believe either has been compromised. Do not share a personal assistant address as if it were a team or public mailbox.

3. Plans and limits

Daily and monthly limits reset on UTC boundaries. One accepted inbound message uses one unit. Rejected, duplicate, or unauthenticated mail does not count. If you reach a limit, the assistant may send one notice with the applicable reset time. Attachments are not read on either plan. Ask by Mail does not offer annual, lifetime, credit, or team plans.

4. AI output

AI replies can be wrong or incomplete. They can also rely on outdated information. Review a reply before relying on it or sending a draft to someone else. Ask by Mail does not guarantee factual, legal, medical, financial, or professional accuracy, and the service does not replace advice from a qualified professional. You remain responsible for choices you make using a reply.

Memory helps with continuity but may miss, simplify, or misread a detail. It is not a complete record of your messages or preferences.

5. Your content

You keep ownership of the message text and other content you submit. You give Ask by Mail permission to receive, store, copy, process, send to the model provider, and transmit that content only as needed to operate and secure the service for you. This permission ends when the content is deleted from the application, subject to normal provider processing and backup schedules.

Only send content you have the right to use. Forwarded or quoted email remains your responsibility. Do not use the service to expose confidential information without permission or to violate another person's rights.

6. Acceptable use

You may not use Ask by Mail to:

• break the law or infringe another person's rights;
• send spam, phishing, malware, threats, harassment, or fraudulent content;
• impersonate someone or misrepresent the source of a message;
• probe, disrupt, overload, or bypass security and usage controls;
• access another user's account, address, messages, memories, or billing; or
• use automated traffic that Ask by Mail has not approved.

7. Billing

Pro costs $12 per month. Stripe processes payment details and billing records. Ask by Mail stores only the identifiers needed to connect your subscription to your account. Any taxes or other amount due will be shown during Stripe checkout. The billing page links to Stripe for available subscription and payment controls.

8. Account deletion

You can delete your account in Settings. Deletion removes your local account, assistant and sender addresses, messages, threads, memories, settings, usage records, and the local link to your Stripe customer. Stripe may keep independent financial records. See the Privacy Policy for more detail.

9. Availability and suspension

Email delivery, model processing, and the website can be delayed or unavailable. We may limit or suspend access when needed to protect accounts, respond to abuse, enforce these terms, address nonpayment, or maintain the service. Features may change. Plan details are shown before checkout.

10. Warranties and liability

To the extent permitted by law, Ask by Mail is provided as available, without a promise that every message will be accepted, delivered, uninterrupted, secure, or error-free. We do not make warranties that the law does not require.

To the extent permitted by law, Ask by Mail is not responsible for indirect, incidental, special, consequential, or punitive loss arising from use of the service or reliance on AI output. Nothing in these terms limits rights or liability that cannot legally be limited.

11. Changes and contact

We may update these terms as the service changes. The effective date at the top will identify the current version, and material changes may also be announced through the service. Continuing to use Ask by Mail after updated terms take effect means you accept them.

Questions about these terms can be sent to support@askbymail.com, or through the contact page.