M
Maya Chen
9:14 AM
to maya@askbymail.com
Should we move the launch date?
The team wants one more week for testing, but sales already told two customers Friday. Can you explain the tradeoff and suggest what I should say?
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9:14 AM
to Maya
Move the launch if the extra week meaningfully reduces customer-facing risk. The cost is trust with the two customers already given Friday, so tell them today and pair the delay with a concrete reason and new date.
Suggested reply: “We are taking one additional week to complete final reliability testing. Your new launch date is next Friday, and I will send a readiness update on Wednesday.”
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